RETURNS & REFUNDS
 

1. Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

• The item must be unused, unworn, and in original condition

• The item must be returned in original packaging

• Proof of purchase is required

We do not accept returns for:

• Change of mind (unless required by law)

• Items damaged due to misuse or normal wear and tear

• Items returned without prior approval​

 

2. Return Process

Before returning an item, please contact us at:

Email: support@aloveintnt.com

Include:

• Order number

• Reason for return

• Photos (if item is damaged or faulty)

Returns sent without approval may not be accepted.

 

3. Return Shipping Costs

Customers are responsible for return shipping costs

Original shipping fees are non-refundable

We recommend using a tracked shipping service, as we are not responsible for lost return shipments

For international returns, customs duties and taxes are non-refundable.​​

​

4. Refunds

Once we receive and inspect your return:

You will be notified by email

Approved refunds are processed within 5–10 business days

Refunds are issued to the original payment method

Please note:

Bank or card providers may take additional time to process the refund

 

5. Damaged, Defective, or Incorrect Items

If your item arrives:

• Damaged

• Defective

• Or incorrect

Please contact us within 7 days of delivery with clear photos.

If approved:

We will offer a replacement or refund

We will cover return or reshipment costs (if applicable)

 

6. Late or Missing Refunds

If you haven’t received a refund:

1.Check your bank or card account again

2. Contact your payment provider

3.Then contact us at support@aloveintnt.com

 

7. International Orders & Customs

International orders may be subject to:

• Customs duties

• Import taxes

• Brokerage fees

These charges:

• Are not included in your order total

• Are the responsibility of the customer

• Are non-refundable

​

8. EU & UK Customers – Right of Withdrawal

If you are located in the United Kingdom or European Union, you have the right to cancel your order within 14 days of receiving your item, without giving any reason.

To exercise this right:

• You must notify us in writing within 14 days of delivery

• Items must be returned unused and in original condition

• Return shipping costs are the responsibility of the customer

Once the returned item is received and inspected, we will issue a refund for the item price (excluding original shipping costs).

This right does not apply to:

• Used items

• Custom or personalised products

• Items damaged after delivery

 

9. PayPal & Chargebacks (Important)

We encourage customers to contact us first to resolve any issues.

Opening a chargeback or PayPal dispute without contacting us first may delay resolution.

We provide:

• Order confirmation

• Tracking details

• Delivery confirmation

to payment providers in the event of a dispute.

 

10. Consumer Law (Australia)

Nothing in this policy affects your rights under Australian Consumer Law.

You are entitled to a replacement or refund for:

• Major faults

• Items not as described

• Items that are unsafe or defective​​

​

11. High-Value Items

For items valued over $200 AUD:

• Returns must be shipped using tracked and insured shipping

• The item must be returned in original condition and packaging

• We reserve the right to refuse refunds for items returned damaged, altered, or incomplete

Refunds for high-value items are only processed once the item has been received and inspected.

​​

12. Contact Us

For all returns, refunds, or questions:

Email: support@aloveintnt.com

Response time: 1–2 business days